Job summary
- Problem: Outlook send errors and repeated password prompts on one workstation only.
- Diagnosis: Corrupt Outlook profile and stale credentials on that workstation; site internet and other PCs were fine.
- What was fixed: Rebuilt the Outlook profile, cleared bad saved passwords, confirmed send/receive, and showed staff the difference between a PC issue and a whole-site outage.
- Time taken: About 1.5 hours onsite / remote mix
Repair facts
- Completed: June 2026
- Suburb: Strathpine
- Device: Desktop workstation
- System: Windows 11 + Microsoft 365
- Issue type: Email / Outlook
What was checked
- Outlook profile health
- Microsoft 365 sign-in
- Cached credentials
- Network path to Microsoft services
- Other staff mailboxes on same site
What was ruled out
- Site-wide internet outage
- Mailbox full on every account
- Hardware keyboard fault
What to watch for next
When password prompts loop, stop retrying old passwords and contact support before locking the Microsoft account.
