Job summary
- Problem: Card payments timing out; staff restarting the POS several times a day.
- Diagnosis: POS was on congested Wi-Fi with a damaged patch lead intermittently disconnecting when the counter was bumped.
- What was fixed: Replaced the patch lead, moved POS traffic to a stable wired path, separated guest Wi-Fi, and confirmed several successful payment tests.
- Time taken: About 1.5 hours onsite
Repair facts
- Completed: March 2026
- Suburb: Bray Park
- Device: Counter POS PC + EFTPOS network
- System: Windows 10
- Issue type: Business network
What was checked
- Ethernet vs Wi-Fi path to POS
- Cable condition behind counter
- Router reboot loop history
- Guest Wi-Fi isolation
- DNS and gateway stability
What was ruled out
- Bank terminal hardware fault
- Expired Windows licence as root cause
What to watch for next
Avoid cheap no-name patch leads behind counters; label the POS cable so cleaners do not unplug it.
